If your items are one of our more popular ranges we normally carry these in stock and they can be sent out within 48 hrs. However, if your items are large and a courier is used this may take a day or two longer. When you place your order please ensure you do include a valid telephone number on which we can reach you if it is necessary to discuss your delivery options.
If an item is made to order this can take up to 2 weeks, so please check with us if you are unsure.
Small items are likely to be sent via Royal Mail and depending on the complexity of making the item, the quicker the item would be sent. Other items, such as fire surrounds or cornice lengths, will be sent by courier and these prices are available on enquiry.
Every care is made to dry out your item before it is sent. However, occasionally a small amount of moisture may remain. In case of this we recommend that you do not allow the items to come into contact with a porous surface. Also, ideally items should be stored flat until you are ready to use them. If you need more advice, please call us directly as we would be happy to help.
We have included, via the link at the top the page, a quick guide to fitting cornices which you may find handy to look through before you begin.
We cover England, Scotland and Wales and use a combination of Royal Mail, TNT and a courier for our larger items. We have also arranged delivery to the Channel Islands, so please contact us if you are unsure. We are sorry but we are currently unable to offer delivery overseas.
No, prices on the product page does not include VAT because of the frequent change of prices of products. This allows us to put the most competitive pricing possible. Total VAT is shown on the checkout at Stage One and Two.
Yes, you may be able cancel your order directly on the website or simply by contacting us. However, if the item/s have been sent out, than you will be charged the postage cost (including returns costs if suitable) and the actual pricing will be refunded back to your PayPal Account.
We pride ourselves on delivering the best customer service possible. In the very unlikely event you are not completely satisfied, we would ask you to contact us directly so that we can put things right. For more information please see our terms and conditions.